In the past I have often posted about bad service or problems I have had with various companies so I thought I should also post about companies when I am happy with their services. This is because not everyone does it and then only the negative news is posted. Today I will talk about ACT Fibernet who I have been using as my primary internet provider for almost 3 years now. I have been very happy with their services and for the most part their network has been stable and I get the speeds that I am supposed to get. (I frequently check this because that wasn’t the case with Airtel).
What really wow’d me and prompted this post is that they frequently upgrade your plan to a faster speed without charging extra and without you asking for it. I got an email recently telling me that my plan had been auto upgraded to a 400Mbps plan with an Unlimited monthly FUP from the existing 300Mbps plan. All I had to do was log out from the portal and log back in (or just restart the router). I did that and immediately I had the faster speed available. This is the second time in the past year that I have been upgraded (last one was from 250Mbps to 300).
Another thing I really like about them is their support (once you get through to them) are perfectly willing to have their technical team call you if you have questions they can’t answer. I recently wanted details about their static IP option and the guy on support didn’t have the answer, within 4 hours I got a call from their technical team who answered all the questions I had and then helped me register a static IP. There have been multiple such cases when I have reached out with technical questions. The same is not the case with my other connection (and I will post about it in another blog post) where I have had people insist to me that the information I am asking for does not exist and they refuse to connect me to their technical team.
One slight quibble I have is that they don’t have a 24×7 support line but other than that things are great and I highly recommend them to others.
– Suramya