The more I read about the kind of products these so call ‘AI Founders’ are coming up, the more I feel that they all need some serious therapy. The latest example of this is intouch.family which is an AI powered chatbot that calls your elderly parents so you don’t have to. I mean seriously? The official description is:
InTouch is a subscription service for seniors which regularly calls and keeps company to your parent, evaluates their well-being and alerts you if assistance is needed.
I get that we are all busy and it sometimes gets hard to call people and keep in touch, but anyone who thinks that AI is a replacement for the human touch especially in keeping up relationships needs to get their head examined.
I am quite bad at remembering birthdays and anniversaries except for close family and friends. When I was in college I thought that it would be nice if I could automate wishing folks Happy Birthday without having to actually wish them myself. So I wrote a program where I fed in all the birthday’s and the idea was that at a random time during the day it would email them a message wishing them. I even had a lot of enhancements planned, like use the ‘Poet’ program (it generated poems, based on certain criteria) and add it as part of the message to make it more personal. Spent a few days creating the program and it worked perfectly.
I was about to start using it and then realized that the whole point of wishing folks on their birthday was to keep in touch with them, not discharge an obligation. Especially if you have not talked to someone for a while, wishing them allows you to initiate a conversation. So I ended up changing the software to email me a reminder (This is in the days before Google Calendar and other reliable online calendars) so that I could call/email/text the person wishing them.
The whole idea behind technology is to make human contact easier, not to replace human contact. Telegrams allowed us to send urgent news quickly, then came phones that allowed us to talk to people who were far away, then we had VoIP/Voice Calls that allowed you to call without massive bills. Then came video calls such as zoom/Whatsapp etc that allow you to see the person you are talking to as well as hear them. In the near future we will have VR calls where you will feel that you are in the same room as the other person.
Unfortunately, most of the ‘AI’ services we see are being created/marketed as a replacement for human contact instead of as an aid to it. For example, instead of making friends to talk to, someone has created a AI ‘friends bot’ that you can share stuff with. (can’t find the link right now) Another genius created a whole social network that contains only AI bots that respond to your posts and create content.
I know making new friends can be scary at times but you need to find out what works for you. The stereotypical nerd who is anti-social is not something you want to aim for because that is absolute nonsense. You need to work with others if you want to succeed in life. If you are on the spectrum it can be harder for you to make friends but you need to see what works for you. One of my close friends is like that and we stay in touch over chat and emails as I know that they prefer non-verbal communications. With others I call or email or meet face to face. At one point a lot of my existing friends became busy with life (Got married/had kids etc) and I had to go out and make new friends so I started hiking and joined groups where we would go out for weekend trips or hikes. Ended up making new friends and actually met my wife in one of these trips. (Which was awesome!) I also have a lot of online friends that I have never met face to face (but I hope to when I can) and we email/message each other all the time.
Tech is awesome but nothing beats the human touch. Use Tech to enable/improve your connections/interactions but don’t make it a replacement for them.
– Suramya