Suramya's Blog : Welcome to my crazy life…

July 4, 2012

Interesting Troubleshooting step

Filed under: Humor,My Thoughts,Techie Stuff — Suramya @ 11:49 PM

This is a question that has been bugging me for a while and I see most tech support people do this; both here in India and in the US and I can’t figure out how it helps, maybe one of you guys can help me figure this out. Basically if you someone from tech support is working on your computer, lets say installing a driver, or troubleshooting why your net connection is not working, they will minimize all the windows, right click on the desktop and then click refresh. They usually do it a couple of times before continuing with the troubleshooting. Supposedly this helps resolve issues, I did ask them why they do it but didn’t really get a clear answer and it bugs the hell out of me… Any idea what that is supposed to accomplish, other than refresh my desktop icons? I have only one icon on my desktop right now: Trash, which really confuses people and its fun to watch them.

Some of the troubleshooting questions I have heard and the statements people make when I call to complaint about issues are just hilarious. For example I was once told that you can only connect to the internet using a DSL connection if you have windows installed. No other OS’s are supported. I asked the guy to just give me the settings I needed to have and the password to the modem but he kept telling me that since I didn’t have windows it would never work (the conversation started when he asked me to install a software to configure the modem).

It would be interesting to know if others have seen similar behavior when they talk to helpdesk?

– Suramya

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