Today I finally fixed a problem that I have been having with my Vonage phone. Basically what was happening was that everytime the power went out and the inverter (Sort of a UPS for the entire house) kicked in the phone would stop working. All I would get was a lot of static on the line and no incoming calls would come though. If I switched the UPS powering the router off so that it was running on internal power the line would clear up. Couldn’t figure out why this was happening so I moved the UPS to a outlet that wasn’t connected to the inverter so when the power went out it would kick to battery backup, but this wasn’t a good solution as the beeping would get on my nerves.
Today I found that the phone was having the same issue even when the inverter wasn’t running so I thought that the issue might be the power supply for the router. I tired plugging it directly to the wall but the issue persisted so I tried running it off the UPS with the main turned off and it worked fine. Then I dug out the extra power supply I have for the router and then the problem was magically fixed.
The weird part is that I still can’t figure out why the thing worked when the UPS was running off battery power but didn’t work when the UPS was running off the mains power.
Oh well. Atleast the stupid thing is working again.
– Suramya
My Vonage went “dead” yesterday for a few hours. I spent 30 minutes on the phone with tech support who told me they had a circuit or switch down and were working on it. I got service back soon thereafter, but I was dead in the water. NO service, NO E-911 service. What if my kids were here alone and needed help??? Now, today, the SAME thing has happened. My phone service is DEAD. I never had this problem with Bell South… Rethinking the entire provider issue.
Comment by Bosie — April 7, 2007 @ 6:53 PM
Hmm. Haven’t faced a problem like that so far. Luckily.
The reason I like Vonage is that I can be anywhere in the world and still have a US no. When I am in the US I have a T-Mobile cellphone which is my main no and so far its been pretty reliable.
Was your internet connection working when the phone went down?
– Suramya
PS: This issue I was complaining in the post about was a problem on my side not Vonage
Comment by Suramya — April 8, 2007 @ 4:58 AM