Suramya's Blog : Welcome to my crazy life…

March 6, 2023

Resolving Citrix error: “No active policy is found in Secondary authentication cascade” when connecting via Android client

Filed under: Computer Tips,Knowledgebase — Suramya @ 8:37 PM

I was try to connect to Citrix using an android device and after authentication, I got the following error message: “No active policy is found in Secondary authentication cascade. Please contact your administrator.”

I tried doing a search for the error message but none of the solutions were applicable in my case. I was accessing the log in page using Firefox mobile and on a hunch I switched the view to “Desktop Site” by clicking on the three dots on the top right corner of the browser (See screenshot below). Once I did that and resubmitted the page, things automatically started working without any errors.

Enable Desktop Site in Firefox

My guess is that the mobile view doesn’t allow the server to run secondary validation checks because of the limitations in the mobile view. Switching to Desktop mode removes the limitations so things start automagically working again.

– Suramya

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