In the past I have often posted about bad service or problems I have had with various companies so I thought I should also post about companies when I am happy with their services. This is because not everyone does it and then only the negative news is posted. Today I will talk about ACT Fibernet who I have been using as my primary internet provider for almost 3 years now. I have been very happy with their services and for the most part their network has been stable and I get the speeds that I am supposed to get. (I frequently check this because that wasn’t the case with Airtel). <\/p>\n
What really wow’d me and prompted this post is that they frequently upgrade your plan to a faster speed without charging extra and without you asking for it. I got an email recently telling me that my plan had been auto upgraded to a 400Mbps plan with an Unlimited monthly FUP from the existing 300Mbps plan. All I had to do was log out from the portal and log back in (or just restart the router). I did that and immediately I had the faster speed available. This is the second time in the past year that I have been upgraded (last one was from 250Mbps to 300). <\/p>\n
Another thing I really like about them is their support (once you get through to them) are perfectly willing to have their technical team call you if you have questions they can’t answer. I recently wanted details about their static IP option and the guy on support didn’t have the answer, within 4 hours I got a call from their technical team who answered all the questions I had and then helped me register a static IP. There have been multiple such cases when I have reached out with technical questions. The same is not the case with my other connection (and I will post about it in another blog post) where I have had people insist to me that the information I am asking for does not exist and they refuse to connect me to their technical team.<\/p>\n
One slight quibble I have is that they don’t have a 24×7 support line but other than that things are great and I highly recommend them to others. <\/p>\n
– Suramya<\/p>\n","protected":false},"excerpt":{"rendered":"
In the past I have often posted about bad service or problems I have had with various companies so I thought I should also post about companies when I am happy with their services. This is because not everyone does it and then only the negative news is posted. Today I will talk about ACT […]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"activitypub_content_warning":"","activitypub_content_visibility":"","activitypub_max_image_attachments":3,"activitypub_interaction_policy_quote":"anyone","activitypub_status":"","footnotes":""},"categories":[4],"tags":[],"class_list":["post-4002","post","type-post","status-publish","format-standard","hentry","category-my-thoughts"],"_links":{"self":[{"href":"https:\/\/www.suramya.com\/blog\/wp-json\/wp\/v2\/posts\/4002","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.suramya.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.suramya.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.suramya.com\/blog\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.suramya.com\/blog\/wp-json\/wp\/v2\/comments?post=4002"}],"version-history":[{"count":1,"href":"https:\/\/www.suramya.com\/blog\/wp-json\/wp\/v2\/posts\/4002\/revisions"}],"predecessor-version":[{"id":4003,"href":"https:\/\/www.suramya.com\/blog\/wp-json\/wp\/v2\/posts\/4002\/revisions\/4003"}],"wp:attachment":[{"href":"https:\/\/www.suramya.com\/blog\/wp-json\/wp\/v2\/media?parent=4002"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.suramya.com\/blog\/wp-json\/wp\/v2\/categories?post=4002"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.suramya.com\/blog\/wp-json\/wp\/v2\/tags?post=4002"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}