I had posted earlier that Surabhi’s laptop was having issues so I had gotten the fan replaced. Unfortunately after they replaced the fan the computer started shutting down at random times for no apparent reason. So I took the laptop back to the place where I had gotten it repaired and left it with them for a day to diagnose.
Today I went back to the shop to pick up the laptop and the guy told me that the laptop was working fine. I could hear the fan from about a foot away and the guy had the gall to tell me that the fan usually makes such noise. While I was talking to him the computer shutdown again and I showed it to him.
He (Girish) then told me that they had replaced the fan and since the fan was running it was not their problem or fault. I told them if they broke the laptop while changing the fan it was their fault. But they wouldn’t budge. Then the main technician (Satish) at the place started yelling (literally) at me and Surabhi and refused to look or fix the issue they had created. He told me that it would cost us an additional Rs 4,000 – 5,000 to get the laptop fixed. So we (me and Surabhi) yelled at him some more then finally gave them their fan back and got our money back.
This shop is called: “Tech India Solutions” and is located at 206 Ashok Bhawan, Nehru Place. Whatever you do, never take your laptop to these people. I have been their customer for a few years and have gotten 3 laptops fixed from them but I am never taking another laptop to them ever again. I feel that they intentionally create issues with the laptops they fix and then charge more for the fix. I mean how can a laptop suddenly stop working after they ‘fixed’ it, if they didn’t break something…
The best part is that they are supposed to give a 3 month warranty for any work they do. *Roll Eyes*
I finally took the laptop to the IBM service center and they will be sending me an estimate for the fix sometime tomorrow. Which means I will have to make another trip to Nehru Place this week… I need to figure out a way to create a portable AC and carry that with me when I go there again… Its bloody hot out there.
Well this is all for now. Will post more later.
– Suramya
I guess the issue started here… and is still continuing in August…
I should try reading books in reverse order… might be more fun 🙂
PS: wonder if you even read or get notifications on comments!
Comment by Anks — August 27, 2009 @ 12:17 AM
Yeah, this is when the issue started.
I do get an email when a new comment is posted. At first I thought I was getting a flood of spam when I started getting all the emails about new comments, then I realized that it was you. 🙂
Comment by Suramya — August 27, 2009 @ 1:14 AM
It is not always repair shop fault that laptop keeps having issues. It could be laptop brand or laptop age, and it happens that after fixing one problem another will show up couple months later, this could be driver issues, viruses, trojans and other malware or hardware itself. It is hard to imagine that computer guys would create more problems in laptop to fix it later for more profit. I would need more information to judge such issue.
Comment by Michael — November 30, 2009 @ 10:13 AM
Michael,
I agree with you that problems do occur on systems and its not always the repair shop’s fault. However in this case the problem I had was with the fan and even after they replaced it I was still having overheating issues and the fan was really loud. So they didn’t really fix my problem did they?
I guess I was a bit harsh when I posted this but at that time I didn’t know that the laptop was shutting down due to overheating. All I knew was that it kept shutting down for no reason whatsoever after they ‘fixed’ it.
On my previous laptop (Sony Vaio) I had a similar problem after the fan was replaced and these people had only fixed it and told me that the guy replacing the fan had burnt out some chip. That’s why I was even more mad at them.
Anyways, the laptop is now working ok. So I don’t have to worry about it.
– Suramya
Comment by Suramya — December 2, 2009 @ 9:50 PM