The internet connection at our place had been down since Saturday morning. So I called up Comcast and made a complaint on Sat, they said that they would have someone come over on Tuesday to check the connection as everything seemed ok on their end and the problem was on my side. So I was like fine, I guess I can survive without the net for a couple of days.
Today the guy was supposed to come between 3 and 6 but I came home I noticed that the cable modem was still blinking and it didn’t look like anyone had come (We had told the super of the building to let the repair guy in) so I called up comcast to find out what happened. The lady I spoke to told me that the repair person had called it a night and since he had been running late he didn’t come to our place… How stupid is that? If I had stayed home from work by taking time off I would have wasted half of my day. The least they could have done was call me so I wouldn’t waste time waiting for him…
NEways, then she goes on to tell me that they can only have someone come over on Thursday. Thats when I blew my top and told her that it was their fault that the guy didn’t show up and I wanted someone here tomorrow to fix my connection. She said that she didn’t have the authority to change the schedule but that she would put in a request for me and I should call them up again tomorrow and talk to dispatch and have them send some one over. She was pretty nice and was feeling pretty sorry about this, so I was like fine… I will talk to them tomorrow.
While I was talking to her I was also playing around with the modem, I had remembered that the modem had a status page that I could get at so I starting looking at the values and it looked like we weren’t getting any signal from the comcast server. While playing with the status page, for some reason I had this feeling that someone might have disconnected our cable in the basement or something, because the net connection was working fine on Sat morning and it stopped working in the afternoon with no changes made.
So I went down to the basement and checked out the cable connections. I saw a couple of wires were disconnected but only one didn’t have any label on it (The others had apartment numbers on them) and I didn’t see a cable with our apartment number on it. I could see an open socket where I could plug the cable in, so just as a test I plugged it in and came back up and rebooted the modem, sure enough when it came back up I had connectivity. 🙂
If I find out who the idiot is that unplugged us, I would have a nice long chat with him/her…
Thankfully I was able to get connectivity back but it still doesn’t excuse Comcast’s handling of the situation. If I hadn’t figured it out myself I would have had to spend another 2 days without net access, which sucked. Now I have to call them and tell them that the issue is fixed. Don’t think I will tell them how I fixed it…
Well this is all for now. Will post more later.
– Suramya