Today AirTel came and activated my DSL connection and phone line. It was a very pleasant experience as the guys who came for the installation very friendly and helpfull. It was one of the best customer care I have gotten so far.
My table is on the other side of the room from the phone jack so I was dreading having to run either the phone cable or an ethernet cable across the room. But to my great surprise the Airtel tech who had come to setup the phone connection did the cabling for me. (Its standard procedure apparently) and he did a pretty good/neat job of it too. To top it all off he even setup my BSNL line near the table so I don’t have to extend cables anymore. And both the guys were very professional and courteous.
Then later in the evening the DSL installation guy came and in ~35 mins I was up and running. He configured the modem for me and intially set it up so that I would have an icon on my desktop that I would have to click to connect to the net. When I asked him to set it up so that the modem itself authenticated the connection so that I don’t have to he did that too without complaining and he was actually knowledgeable about the stuff. I wasn’t there when BSNL installed my old DSL connection but according to my dad they were very lazy, didn’t really explain anything and setup the connection in a really haphazzad way. This guy knew what he was doing and he actually checked to see if I have an updated antivirus program before connecting me to the web.
I think the bigest advantage is that people at Airtel want you to remain as its customer while the people at BSNL don’t really care. So what if you are without net access for a week, it doesn’t really affect them so they don’t care. I am 99% sure that if my airtel connection dies they will have someone out here within 24 hours to look at it if it can’t be solved over the phone. Thats why I prefer private companies than govt ones in India. For private companies I am the customer and “The customer is always right”. They will go out of their way to help you but sadly thats not so for the govt companies.
The best part of this connection is that it doesn’t have any upload/download limits on it. Which is good. For some wierd reason BSNL doesn’t have any plans with unlimited upload/download which I find really wierd. So now I can stay online as long as I like/use the Vonage phone for as long as I like without having to worry about running over my quota.
Now I have two DSL lines at home which is very cool. Well this is all for now. Will post more later.